API Terms

Version 1.0 — Effective August 3, 2026 (posted July 4, 2026)

These API Terms are provided by Oystercatcher, LLC, a Connecticut limited liability company ("Oystercatcher," "we," "our," or "us"), and govern programmatic access to the Oystercatcher platform (the "API"). They apply to customers whose subscription or Order Form includes API access (currently the Enterprise plan, or as stated in an Order Form). Capitalized terms not defined here have the meanings given in the Terms of Use.

1. License

Subject to your compliance with these API Terms, the Terms of Use, and the Acceptable Use Policy ("AUP"), we grant you a non-exclusive, non-transferable license to access and use the documented API for your internal business use during your subscription term. These API Terms supplement the Terms of Use (or Master Subscription Agreement) and the Acceptable Use Policy; for API use specifically, these API Terms control to the extent of a direct conflict, except that the Data Processing Agreement controls as to the processing of personal data.

2. API Keys

API keys are issued per organization. API keys are our Confidential Information: you must keep them confidential, must not publish or embed them in client-side code or public repositories, and must rotate them promptly upon any known or suspected compromise. You are responsible for all API calls made with your keys, whether or not authorized by you, until you notify us of a compromise and the affected keys are rotated.

3. Rate Limits and Fair Use

We may set, and may change from time to time, rate limits and other usage parameters for the API. You may not circumvent or attempt to circumvent rate limits, including by using multiple API keys, spoofing requests, or distributing requests to disguise their origin. We may throttle, deprioritize, or temporarily block traffic that we reasonably determine to be abusive or to threaten the stability or security of the Service.

4. Data Use

Data retrieved via the API is subject to the same restrictions as data accessed in the application, including Section 6 of the Terms of Use and Sections 5 and 6 of the AUP. In particular:

  • API data is for your internal business use only;
  • No resale, sublicensing, or redistribution of the data;
  • No bulk replication of the database — you may not use the API to copy, reconstruct, or maintain a substantial portion of our database;
  • No FCRA or eligibility uses of any kind, as described in Section 5 of the AUP; and
  • Records you retrieve through documented export endpoints are "exports" and are governed by Section 6 of the Terms of Use (internal business use, suppression obligations, no resale) — they are not subject to the cache limits below and, subject to those continuing obligations, survive termination of your subscription. Other API responses may be cached for performance purposes only and must be refreshed or purged within thirty (30) days of retrieval and deleted upon termination of your subscription.

5. Prohibited Conduct

In addition to the restrictions in the Terms of Use and the AUP, you may not:

  • Reverse engineer, probe, or access non-public endpoints of the API;
  • Publish benchmarks or performance comparisons of the API without our prior written consent; or
  • Use the API to build, or assist a third party in building, a product or service that competes with the Service.

6. Changes and Deprecation

We version the API. We will provide at least 90 days' notice before removing a documented endpoint or making a materially breaking change to one, except where a change is required to address a security vulnerability or legal obligation, in which case we will provide as much notice as is reasonably practicable. Non-breaking changes — such as adding endpoints, fields, or optional parameters — may be made at any time without notice, and your integration should tolerate them.

7. Availability

API availability is covered by the Service Level Agreement where the customer's plan includes it. No separate availability commitment applies to the API.

8. Suspension

We may suspend API access immediately, without prior notice, where continued access poses a security risk to the Service or other customers, or in the event of your material breach of these API Terms. For other violations, we will provide notice and a reasonable opportunity to cure before suspension where practicable. We will restore access promptly once the grounds for suspension are resolved.

9. No Warranties Beyond the Terms

The API is provided subject to the disclaimers, limitations of liability, and other protective provisions of the Terms of Use. Nothing in these API Terms creates any warranty, representation, or commitment beyond those expressly stated in the Terms of Use.

Contact

Oystercatcher, LLC
API support: [email protected]
Legal inquiries: [email protected]